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Cultural Change Support

The “culture” of a workplace is the norms, behaviours, and standards in common, everyday practice. A culture that is well-matched to strategy is empowering, however, a mismatch can damage or even destroy.

Assessment

What is your current culture and how does it fit your strategy (and future needs)

Planning

Behavioural, procedural, and social interventions designed to enhance or change the culture

Delivery

Retraining, developing, validating that change is happening, course correction and monitoring

Assessment

Working on a project basis, we assess using observation, interview, review of any feedback, and use of governance functions by team members.

  • Identifying behaviours in large and small groups
  • Identifying standards and other norms in daily use
  • Identifying mismatches with policy and strategy
  • Identifying people or groups that more closely model the desired culture

Planning

Working on a project, or bi-annual basis we facilitate the implementation of your development plan to move the cultural norms closer to the desired model.

  • Building a cultural change plan for the workplace
  • Risk assessing the changes among various work groups
  • Identifying the most willing potential facilitators of change
  • Developing the facilitators for sustainability
  • Identifying the metrics that will show change is happening and delivering what was expected

Delivery

Working on a retained semi-permanent basis, or on a time-bound project basis we provide any or all of these services.

  • Ongoing facilitator training and development
  • Testing for the level of change occurring
  • Tracking that the modifications are delivering what was expected
  • Mentoring and coaching people, especially facilitators
  • Reviewing recruiting and retention strategies to ensure the right people join and stay
  • Transition people into new roles where necessary
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